March 20, 2020

Dear Guardian/Family:

Our recent changes to visitation protocol due to Coronavirus (COVID-19) remain in place, but we wanted to inform you that an exception will be made for compassionate care in an end of life situation. On a case by case review, in this limited circumstance, visitors will need to contact the facility prior to visitation. Visitors will be subject to a COVID-19 screening process.

We understand you may be frustrated and concerned regarding our recent visitation changes. Please know, we remain dedicated to the well-being and safety of your loved one. Thank you for your patience and understanding as we continue to navigate this unprecedented situation.

Please make arrangements directly with center personnel.

If you have questions regarding this update, please feel free to contact me. I can be reached via email: or by phone: 815-288-8376

Be well,

Tiffany Bailey,

DHS/DD, Acting Deputy Director